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Privacy Policy – Manaal Aplace

At Manaal Aplace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, make bookings, or interact with our services.


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing information, and booking details.

  • Payment Information: Credit/debit card details processed securely through trusted payment providers.

  • Usage Data: IP address, browser type, pages visited, and interactions with our website.

  • Cookies and Tracking: Data to improve website experience, remember preferences, and analyze site performance.


2. How We Use Your Information

We use your data to:

  • Process bookings and payments.

  • Respond to inquiries and provide customer support.

  • Send updates, promotions, and booking confirmations (if you opt-in).

  • Improve our website, services, and user experience.

  • Comply with legal obligations.


3. How We Protect Your Information

  • We implement industry-standard security measures to protect your personal data.

  • Payment transactions are encrypted and handled by secure third-party providers.

  • Access to personal information is limited to authorized staff only.


4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Trusted service providers (e.g., payment processors, booking platforms) to fulfill services.

  • Law enforcement or legal authorities if required by law.


5. Cookies and Tracking

  • Our website uses cookies and analytics tools to enhance your browsing experience.

  • Cookies help us remember preferences, track performance, and analyze website traffic.

  • You can disable cookies through your browser settings, but some features may not function properly.


6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Request restriction of processing or data portability.

  • Withdraw consent where applicable.

To exercise these rights, contact us at info@manaalpalace.lk.


7. Data Retention

We retain your personal data only as long as necessary to provide services or comply with legal obligations.

 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.


9. Updates to this Privacy Policy

We may update this policy periodically. Updates will be posted on this page with the “Effective Date” updated accordingly.


10. Contact Us

For questions or concerns about your privacy, please contact us at:

Email: info@manaalpalace.lk
Address: 59 Ven. S. Mahinda Mawatha, Colombo 01000