Overview|

Our refund and returns policy lasts 30 days. If 30 days have passed since your booking or purchase, we can’t offer you a full refund or exchange.

To be eligible for a return or refund, your booking must be unused and in the same condition as received. Cancellations or modifications must follow our booking guidelines.

Certain types of bookings are exempt from being returned or refunded. This includes:

• Non-refundable bookings

• Special packages and promotions

• Gift vouchers or certificates

To complete a refund, we require proof of booking.

There are situations where only partial refunds are granted:

• Late cancellations

• Early checkouts

• Any service not used due to reasons outside our control

Refunds

Once your refund request is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take time before the refund is posted.

3. Contact your bank; some processing time may occur.

If you still have not received your refund, please contact us at info@manaalpalace.lk

Sale items

Only standard bookings are refundable. Promotional or discounted bookings cannot be refunded.

Exchanges

We only replace bookings if there is a clear error on our part or a defective service. If you need to exchange your booking for the same type of room, contact us at info@manaalpalace.lk.

Gifts

If the booking was purchased as a gift and sent directly to you, you’ll receive a gift credit for the value of your refund.

If the gift was sent to the purchaser first, the refund will be processed to the original gift giver.

Booking Cancellations & Modifications

To modify or cancel your booking, contact us at {email address}. Changes may be subject to availability and may incur additional charges.

Privacy Policy

At Manaal Aplace, your privacy is important to us.

• We collect only essential information for bookings and customer service.

• Your personal data will never be sold to third parties.

• Payment details are securely processed and stored through trusted payment providers.

• We use cookies and analytics to improve website experience, but you can manage your preferences at any time.

• Your data will be kept only as long as necessary to provide our services or comply with legal requirements.

For any questions regarding privacy, refunds, or returns, contact us at info@manaalpalace.lk

Need help?

Contact us at info@manaalpalace.lk for questions